Duplo International Fault Call (Book an Engineer)SKU:
Genuine Duplo International Parts from AfterPrint Ltd.
AfterPrint Ltd employ a specialist team of Duplo International trained and certified engineers offering national coverage for service across the UK. Our engineers all have at least 10 Years of experience working on the Duplo ranges and are fully trained and certified by Duplo Corporation (Japan) and can provide copies of all our certificates.
Purchasing this product books an engineer visit to your site to investigate an existing fault on your Duplo machine. Our engineers will investigate the fault and advise the course of action to repair, i.e. advise if parts are needed to complete the repair. If no parts are needed then the repair will be completed and a full demonstration of the operational machine will be conducted. If parts are needed, you will be advised of the cost, you can also purchase the parts online, and the parts will either be fitted from the engineers van stock or ordered and a return call arranged to complete the repair.
The online purchase price includes all travel to your site and up to 2 hours onsite investigating the fault. If further time is needed in excess of the pre-paid 2 Hours we will advise you in advance of a rough timescale to complete the repair and charge you accordingly in half hour sections based on our standard hourly rates of £50.00 + VAT per hour.
A full written report will be provided upon completion of the visit and our work is guaranteed for 3 Months following completion. Any further faults relating to the same issue reported within the 3 Month Guarantee Period will be completed free of charge.
AfterPrint Ltd also offer a Nationwide Professional installation service on all parts. There are different rates for the installation based on your location in the UK, please ensure you select the correct installation zone. To select professional installation you will firstly need to find your post code on the UK Map Image below. The colour indicated on the map will determine your installation charge, once you have found your postcode and colour simply select this on the Professional Installation Option Tab to the right of the image. A price will be displayed and you can add the part and the installation to your basket and purchased online.
Once the purchase is confirmed, one of our technical team will call you to arrange the installation date. We aim to complete installation within 5 days of receipt of your order, although on the majority of cases we are completing a next day service, dependent on your location within the UK and our current workload.
Please Note - If your Post Code Area Colour is not listed in the drop down menu please call or email the office for a bespoke quotation.
Parts purchased without professional installation will be shipped on the same day as the order is received.
FOR IDEAL GUILLOTINE FAULT CALL (BOOK AN ENGINEER) YOU MUST SELECT A ZONE FROM THE DROP DOWN MENU WHICH WILL INDICATE THE CALL OUT CHARGE FOR YOUR AREA, THE £50.00 CHARGE IS THE STANDARD BOOKING IN CHARGE FOR OUR ONLINE BOOKING SYSTEM.